By Jim Paro
Transforming Risk Management Across Multiple Locations
The YMCA of Greater Monmouth County faced a common challenge among multi-location organizations: maintaining consistent safety standards and operational processes across four separate facilities. With staff spread across different branches, paper-based systems created inefficiencies and increased the risk of missing critical incidents or deadlines.
Jennifer Dunn, COO of the YMCA of Greater Monmouth County, recognized the need for digital transformation. “With so many locations, this software easily allows us to track what’s being done in each branch,” she explains in a recent feature in Community Rec Magazine.
From Paper Forms to Real-Time Monitoring
Before implementing Operate Fit, the Monmouth County YMCA relied on traditional paper processes—scanning forms, manually tracking deadlines, and storing documentation on individual computers. This fragmented approach created visibility gaps and increased the risk of missed safety checks or contract renewals.
Now, staff across all locations access a centralized platform that provides real-time monitoring and alerts for critical safety incidents. The digital transformation has eliminated paper forms and created standardized processes that build on industry best practices.
Building a Culture of Safety
For membership organizations like YMCAs, maintaining safety isn’t just about compliance—it’s about creating an environment where members feel secure and staff can focus on delivering exceptional service rather than paperwork.
“For members, knowing the organization they’re part of is using software to mitigate risk should bring some peace of mind,” notes Dunn. “Knowing safety audits, chemical checks, etc. are being done and logged demonstrates a culture of safety.”
Real-Time Alerts for Critical Incidents
One of the most valuable features for the Monmouth County team has been the real-time alerts for serious incidents. As Dunn explains, “I can see things happening in real time and get alerts for serious incidents or items I want to know about that has been really helpful. There’s a lot of risk in our organization with multiple locations, bodies of water and caring for children.”
The ability to customize alerts ensures leadership stays informed about the most critical safety concerns without being overwhelmed by routine notifications.
A Collaborative Approach to Implementation
The success of any digital transformation depends not just on the technology but on how well it’s implemented and adopted. The Monmouth County YMCA team appreciates the flexibility of Operate Fit to build exactly what they need.
“The flexibility to build exactly what we need has been great,” says Dunn, highlighting how the platform has adapted to their specific operational requirements rather than forcing them to change established processes.
For YMCAs and other community recreation organizations looking to enhance their risk management practices, the Monmouth County example demonstrates how digital transformation can create both immediate operational efficiencies and long-term safety improvements.
As Featured in Community Rec Magazine
Read the complete magazine article featuring our partnership with the YMCA of Greater Monmouth County, including additional insights from Jennifer Dunn about their digital transformation journey.